The router supports multiple devices simultaneously, both wired and wireless. With dual-band WiFi and four Gigabit Ethernet ports, you can connect all your devices seamlessly.

Yes, our router employs robust security protocols to protect your network and personal information.

Billing occurs every month on the same day as your initial purchase. Payments are processed automatically through autopay for your convenience.

We accept major credit cards for autopay. Please contact customer support if you have any questions about payment methods.

Our Lifetime Equipment Warranty ensures that your Skylink device is covered for replacement in case of defects or malfunctions. As long as you maintain active service with us, we will replace your Skylink device if it stops working due to normal use.

Please note that the warranty does not cover damage caused by accidents, neglect, fire, or other external factors.

Yes, as long as you're within an area that has 4G/5G coverage from any of the major carriers, you can take your router with you.

If you decide to cancel your service with E-Simply, here’s what you need to know:

1. Cancellation Process:

○ To cancel, email us at [email protected] with the subject line "Immediate Cancellation Request."

○ Our team will process your cancellation request promptly and confirm the final steps.

2. Payment Plan Balance:

○ If you are on a payment plan for the Skylink device, any remaining unpaid balance becomes immediately due upon cancellation.

○ The remaining amount will be charged to your payment method on file and reflected in your final bill.

3. No Equipment Returns:

○ If you are on a payment plan, the Skylink device is yours to keep, and it cannot be returned after cancellation.

4. Final Billing:

○ Your final bill will include any outstanding balances for services or equipment, including payment plan obligations.

5. No Refund Policy:

○ Payments already made are non-refundable.

We value your business and would love to address any concerns that might help you reconsider. Please don’t hesitate to reach out if there’s anything we can do to assist!

You can manage your account and update billing information through our online customer portal or by contacting customer support.